Our commitment to digital accessibility

For CDG Express, digital accessibility is a priority. We firmly believe that every user, regardless of their disability, should be able to access our online services without hindrance.

In accordance with the requirements of the General Framework for Improving Accessibility (RGAA), we are doing everything we can to make our website fully accessible.

Audit results

Although the RGAA compliance audit has not yet been carried out, we have already taken several steps to ensure the accessibility of our website. Here are the actions we are committed to undertaking in the coming months:

  • An audit of compliance with the RGAA standard is currently being carried out by digital accessibility experts. This audit will enable us to identify areas for improvement and implement corrective measures.
  • We will train our teams in best practices for digital accessibility so that they can incorporate these principles from the very start of the design and development of our services.
  • We will publish a continuous improvement plan, known as the action plan for the current year, incorporating feedback from the audit and users, to ensure that our website remains accessible over time.
  • Following the audit, we will publish an accessibility statement, which will be updated regularly to reflect our progress.
  • We will implement an accessible feedback mechanism, enabling our users to report any difficulties they encounter on our website. A digital accessibility lead will be appointed to oversee this initiative.

Feedback

Your feedback is essential to help us improve our accessibility.

If you encounter difficulties accessing our content or have suggestions for improvement, please contact us via the contact form or at the following email address: contact@cdgexpress.com.

We value all feedback and are committed to making the necessary changes to improve the experience for all our users.

‍Appeal procedures

This procedure should be used in the following situation:

You have reported an accessibility issue to the website manager that prevents you from accessing content or one of the portal’s services, and you have not received a satisfactory response.

We take this matter very seriously and are committed to transparency in our approach. We firmly believe that improved digital accessibility is not only a legal obligation but also an essential tool for the genuine inclusion of all users.

If you have any suggestions or questions regarding the accessibility of our website, please do not hesitate to contact us at the address in the Feedback section. Your feedback is invaluable in helping us to improve.